Privacy Policy

Northamptonshire Therapy

Operated by Hannah Dearden Mead, Sole Trader

Effective from: October 2025

At Northamptonshire Therapy, your privacy matters. This policy explains how I collect, use, store, and protect any personal information you share with me. I follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 to ensure your information is handled safely.

I am Hannah Dearden Mead, trading as Northamptonshire Therapy. I act as the data controller for any personal information you provide.

• Email: hannah@northamptonshiretherapy.com
• I am registered with the Information Commissioner’s Office (ICO).

I may collect personal information such as:

• Your name, contact details, and GP information
• Information you share during your initial assessment or therapy sessions
• Notes from our sessions (kept in secure paper form)
• Email or message correspondence
• Appointment and payment records

I only collect what is necessary to provide safe, effective, and ethical counselling.

Your information may be collected:

• Through Microsoft Forms when you complete an initial assessment or enquiry
• Via email, phone, WhatsApp, or the website contact form
• In paper notes made during or after counselling sessions

Your personal information is used to:

• Arrange and provide counselling sessions
• Maintain professional records for legal, ethical, and professional reasons
• Communicate about appointments or therapy-related matters
• Ensure safety and continuity of care

I will never use your information for marketing purposes or share it with third parties for commercial reasons.

• Paper notes are stored securely in a locked cabinet.
• Electronic information (emails, Microsoft Forms responses) is kept on password-protected devices and accounts.
• Microsoft Forms data is stored securely within my Microsoft 365 account and is only accessible by me.

I also use two-factor authentication and encryption where possible to protect your data.

• Paper notes are stored securely in a locked cabinet.
• Electronic information (emails, Microsoft Forms responses) is kept on password-protected devices and accounts.
• Microsoft Forms data is stored securely within my Microsoft 365 account and is only accessible by me.

I also use two-factor authentication and encryption where possible to protect your data.

• Client records are securely retained for five years after therapy ends, following professional guidance. After this time, all identifiable information is securely deleted or shredded.

Your information is kept confidential. I would only share information:

• At your request
• If legally required (e.g., court order)
• If there is a serious concern for your safety or someone else’s safety

Whenever possible, I will discuss any need to share information with you first.

You have the right to:

• Access the information I hold about you
• Ask me to correct or delete inaccurate information
• Withdraw consent for me to hold your data (unless there is a legal reason to retain it)
• Complain to the ICO if you feel your data has been mishandled (www.ico.org.uk)

This policy is reviewed regularly. The latest version will always be available on this website or by request.